· UX Meridian research team

Best Financial Services UI/UX Design Agencies (2026)

woman holding Android smartphone

The short answer

EPAM, Isadora Agency and Designit head this list. EPAM pairs customer research and experience design with platform engineering, as in its work for a UK insurer. Isadora designs fintech apps, dashboards and the websites around them, and publishes results such as a 35% lift in trust-based conversions for a payroll provider. Designit rebuilt saving and investing for a bank around how customers behave with money.

Financial services UX covers products where one unclear screen costs a customer money or costs the company trust: budgeting and banking apps, investing tools, insurance quote flows, payroll software and the portals behind them. Every agency below shows named work for a bank, insurer, payments company, fintech or payroll provider on its own website. A few sell research and design as the main offer. Others fold design into engineering, data or consulting programs, which changes how a project is scoped and staffed.

This list is judged on depth of financial product work, research that visibly changed a design decision, design systems a financial company's own team can keep extending, and how a bank, insurer or fintech would realistically engage each firm.

Quick picks

For an insurer or bank whose redesign runs alongside a platform build

EPAM

For mid-market and enterprise financial products that need UX research, app design and a design system from one team

Isadora Agency

For saving, investing or payments experiences grounded in behavioral research

Designit

For an insurer adding GenAI tools for frontline service staff

BCG X

Rank

Agency

Specialty

Team size

Founded

1

EPAM

Software engineering and experience design at public-company scale

62,850+

1993

2

Isadora Agency

Financial services UI/UX design, mobile app design and design systems

11 to 50

2009

3

Designit

Experience innovation company owned by Wipro, with UX and service design

1991

4

AKQA

Brand design, AI-powered systems and digital surfaces for global companies

6,500+ in 50+ countries

1994

5

BCG X

BCG's unit for tech builds and design

3,000+

6

Thoughtworks

AI-first software and data engineering consultancy founded in Chicago

10,000+ in 18 countries

1993

7

Globant

AI-powered digital and software services organized into industry studios

27,400+

2003

8

IDEO

Global design and innovation company founded in Palo Alto

1991

Methodology

We worked only from what each agency publishes: case studies, service and about pages, and published client lists. An agency qualified once it showed named work for a financial company, whether a bank, insurer, payments business, fintech or payroll platform. We then looked at product depth, giving more weight to apps, portals and quote or onboarding flows than to marketing pages. Research counted when it shaped the work, meaning interviews, behavioral studies or user testing that changed what got built. Design systems or UI libraries handed over for the client's team to maintain counted too. Last came fit: how each firm is staffed and whether a financial company would buy design on its own or as part of a larger engineering or consulting program. Team size, founding year and minimum budget are blank wherever the agency doesn't state them.

Software engineering and experience design at public-company scale

EPAM opened in Princeton, New Jersey, in 1993 and is now a public software engineering and consulting company with more than 62,850 people. Its design and consulting practice, EPAM Continuum, led the company's work for LV= General Insurance in the UK. That work began with board-level workshops and a 13-week qualitative customer research program, then evolved the insurer's brand, design language and tone of voice, with a design system handed to LV='s own design team. EPAM went on to design and build the platform behind LV='s digital products, including a redesigned LV.com that gives customers a mobile-first, guided route through buying insurance. Other financial work covers ImageNPay, a startup whose virtual payment cards let users change the card image, and a direct-to-consumer sales model for the life and health insurer AmeriLife.

Covers

Software engineering, experience design, customer research, brand and design systems, managed services

Ideal client

Large insurers and banks that need customer research, experience design and platform engineering delivered as one program

Notable clients

LV= General Insurance, ImageNPay, AmeriLife

Not the right fit when: The project is a short design-only engagement; EPAM's insurance case pairs design with a platform build and managed services.

Financial services UI/UX design, mobile app design and design systems

Isadora Agency designs the apps, dashboards and websites that financial companies put in front of customers, from a budgeting app to the site of a payroll platform. One example is Upli, a financial wellness app launched as a newly formed subsidiary of a national financial institution to help younger employees take control of their money. Isadora defined the product strategy and brand identity and designed more than 100 mobile screens covering onboarding, budgeting, account aggregation, savings and goal setting. Research found that most fintech apps either overwhelm or oversimplify, so the app swaps spreadsheet-style views for conversational nudges tied to real spending. A custom UI library carried the system into the marketing site, and push notifications and re-engagement flows were planned from the start. For APS Payroll, a provider of payroll, HR and time-tracking software for employers, Isadora rebuilt the marketing website around product and industry pages and visible trust signals. The case study reports a 35% lift in trust-based conversions from B2B prospects, and average sessions ran 50% longer.

Covers

UI/UX design, UX research and strategy, product design, mobile app design, design systems, CRO

Ideal client

Mid-market and enterprise financial products designed for trust and repeat use, paired with UX research and design systems

Notable clients

Upli, APS Payroll, Sunbit, SIAA, Hilco Global, News Corp

Recognition: MUSE Creative Awards Silver 2026 (APS Payroll website); MUSE Creative Awards Silver 2023 (Hilco financial services website)

Experience innovation company owned by Wipro, with UX and service design

Wipro acquired Designit, an experience innovation company dating from 1991, in 2015, and its studios sit in cities including Copenhagen, London, Madrid, Munich, Melbourne and Bengaluru. For the bank DNB it reworked how customers save and invest. Instead of static personas, the team defined dynamic need groups, behavior patterns that run from cautious planners to passive savers, and used them as a shared reference for designers, developers and stakeholders. The result was Spare, a single tool that brings a customer's savings and investment options together and makes the next step clear. Designit also created the visual identity for the European Payments Initiative, built around a bridge motif for a payments network that depends on partner banks. Its work index also lists the design of BforBank, a neobank in Europe.

Covers

UX design, service design, product design, brand strategy and design, customer experience management

Ideal client

Banks and payment providers redesigning savings, investing or payments experiences around how customers behave with money

Notable clients

DNB, European Payments Initiative, BforBank

Not the right fit when: The brief needs one firm to engineer and run the platform; Designit's finance cases center on research, UX and brand.

Recognition: Red Dot Award 2023 (Moove brand identity)

Brand design, AI-powered systems and digital surfaces for global companies

AKQA has worked for three decades across brand, AI-powered systems and what it calls surfaces, meaning web, retail and AI interfaces. WPP has held a majority stake since 2012. For a challenger bank, AKQA reworked the brand experience across retail, private, business and wholesale banking. The engagement ran from positioning and a verbal identity through a digital-first visual identity with a custom typeface, a motion language and a scalable system of foundational design codes. The system was built to keep a single presence across 40 core markets, and AKQA embedded it with the bank's internal teams so campaigns and product work could build on it. Outside banking, its product work includes web3.storage for Protocol Labs and the GripAble home therapy platform and app.

Covers

Brand strategy and identity, design systems, AI-powered systems, websites and apps, experiences

Ideal client

Banks that need a brand experience and design system to hold together across segments and markets

Notable clients

Protocol Labs, GripAble, MediaWorks

Not the right fit when: The project is a research-led redesign of a banking app; AKQA's financial case is a brand and design system.

BCG's unit for tech builds and design

Boston Consulting Group runs BCG X as its tech build and design unit, and the unit brings together more than 3,000 tech builders, designers and entrepreneurs. Its own description lists human-centered designers alongside technologists, scientists, programmers and engineers, and its client stories lean toward AI products. The insurer Signal Iduna worked with BCG, BCG X and Google Cloud to build Co SI, a GenAI service assistant for frontline staff that also supports onboarding and improves the customer experience. Konecta, a global digital services and customer experience provider, worked with BCG and BCG X on a roadmap that scaled AI across its customer experience operations in 28 countries. A mobile payments company in the Philippines worked with BCG X on an AI personalization engine for its customer messages. Design here is sold as part of larger strategy and build programs.

Covers

AI and GenAI products, customer experience design, platform builds, venture builds

Ideal client

Insurers and payments companies building GenAI service tools and new digital products with a consulting partner

Notable clients

Signal Iduna, Konecta, PHOENIX group

Not the right fit when: The work is a standalone interface redesign; BCG X client stories describe AI products built alongside BCG strategy teams.

AI-first software and data engineering consultancy founded in Chicago

Thoughtworks has 10,000+ people and offices in 18 countries; it was founded in Chicago in 1993. The Saxo Bank story on its site covers the online trading and investment provider's Data Workbench, a self-service data catalog and quality platform. Over a 15-month engagement, Thoughtworks identified the main personas who would use the platform, defined the catalog and data-quality requirements with them, and shipped a first version of data lineage and a business glossary before further iterations with the bank's team. The same client library includes a lean design project to improve a mobile app for Shenzhen Rural Commercial Bank. Thoughtworks pairs a stated commitment to design-led thinking with engineering, and its banking stories run research, design and delivery in the same engagement.

Covers

Software delivery, data engineering, AI engineering, design-led product development

Ideal client

Banks and trading platforms whose customer experience depends on data platforms and software delivery

Notable clients

Saxo Bank, Shenzhen Rural Commercial Bank, REA Group

Not the right fit when: The engagement covers screens and brand only; most of the banking work on its site is data platforms and software delivery.

AI-powered digital and software services organized into industry studios

Four friends founded Globant in Buenos Aires in 2003, and the company listed on the NYSE in 2014. It organizes delivery into studios, and its leadership page names a Financial Services AI Studio with its own chief executive and chief strategy officer. Globant also acquired BlueCap to add consulting in the financial sector. Customer service is the thread in its published banking work: in 2018 it began implementing Salesforce's financial services product for Bank BCI in Latin America, and its Salesforce case list includes the fintech Ualá. After years of that work, Salesforce picked Globant as a launch partner for Salesforce for Financial Services and Client 360. For design, its GUT network adds brand and creative studios, and its broader client work spans retail, sports venues and public services.

Covers

Software engineering, AI agents, CRM implementation, customer experience, brand and creative

Ideal client

Banks and fintechs in Latin America and beyond that pair customer service redesigns with CRM and AI programs

Notable clients

Bank BCI, Ualá, Accent Group

Not the right fit when: The brief is a research-led app redesign; Globant's published financial work is CRM and customer service programs.

Recognition: Google Cloud Country Partner of the Year, Argentina 2026

Global design and innovation company founded in Palo Alto

David Kelley, Bill Moggridge and Mike Nuttall founded IDEO in Palo Alto in 1991, and it now works globally across design and innovation. Umpqua Bank asked IDEO to take its brand further after the 2014 acquisition of Sterling Financial Corporation doubled the bank's size. IDEO identified three brand opportunities and a new purpose statement, which led to more than 15 concepts for expressing the brand inside and outside the bank. It also worked with Umpqua's team on Raindrop, a digital app built around how people think about saving and spending, and set up internal design challenges on its OI Engine software. IDEO introduced the work through an exhibition at the bank's Portland headquarters, where executives and associates walked through the concepts.

Covers

Human-centered design, product and service design, brand concepts, design research, innovation programs

Ideal client

Banks that want new digital products and brand concepts developed through human-centered design research

Notable clients

Umpqua Bank, Georg Fischer, Taylor's Education Group

Not the right fit when: The need is a production design system for an existing app; IDEO's banking case covers brand concepts and new products.

Trust depends on the small screens

In a financial product, customers decide whether to stay on small screens: the confirmation after a transfer, the fee shown before a payment, the error message when a document upload fails and the wait while an application is reviewed. A portfolio built on hero screens says little about those moments. The more useful evidence is a case study that shows an unhappy path, explains what the customer saw and why, and names who on the client side approved the wording. Legal and compliance review also shapes copy in this sector, so a team that has designed with reviewers in the room tends to plan for it from the first wireframe.

Segmenting customers by money behavior

Two customers of the same age and income can treat money in opposite ways: one checks a balance daily, the other won't open the app for months. Research that segments by behavior gives designers something to act on. Designit's work for DNB replaced static personas with need groups running from cautious planners to passive savers, and Isadora Agency designed Upli's budgeting app around small spending moments. In both cases the research changed what the product shows first, and that change is the evidence to look for in a research practice.

What a financial services UX engagement includes and costs

A typical engagement starts with discovery: stakeholder interviews, customer research and a review of analytics and support tickets. Journey maps and information architecture follow, then wireframes tested with real customers, visual design and a component library for engineers. Financial products add time for legal and compliance review of screens and copy, accessibility checks and security sign-off. Pricing is public for one firm here, Isadora Agency, whose project form opens website and product design budgets at $95K to $165K and rises in bands past $401K. The others quote per project, and several sell design inside larger engineering or consulting programs, so a quote can bundle work that a design-only proposal doesn't include. Comparing quotes is easier when research, testing rounds and developer support each appear as their own line.

Frequently asked questions

How much does UX design cost for a financial services product?

Expect most financial services UX projects to start around $95,000 to $165,000, with large programs past $400,000. Many firms price design inside larger engineering or consulting contracts. A single quote flow costs far less than a mobile app with a design system, and financial products add rounds of legal and compliance review that should be priced in from the start.

How long does a fintech or banking UX project take?

Research, testing and review take most of the schedule. A new app with onboarding, budgeting and savings flows runs longer than a redesign of one flow, and every round of compliance review adds time. Timelines are clearest when the plan puts a date on each phase: research, information architecture, prototype testing, visual design and handoff to engineers. EPAM's LV= engagement, for example, ran its consulting phase through 16 weeks of workshops and a 13-week customer research program before design and build began.

Do banks and fintechs need a UX agency that specializes in financial services?

Specialist experience shortens the learning curve on regulation, risk language and how customers react to fees, errors and waiting. It isn't the only signal, though. An agency that has designed complex logged-in products in other fields can do well if it shows a method for research and review. The deciding question is whether the firm has taken a financial app or portal from research to release, with the client's risk and legal teams involved.

What does UX research look like for a banking or insurance product?

It mixes interviews and observation with behavioral data, because people describe their money habits differently from how they act. Designit's work for DNB grouped customers by behavior, from cautious planners to passive savers. EPAM's LV= program ran 13 weeks of qualitative customer research before design work started. Usability tests on quote, transfer and claims flows then check whether customers understand fees, limits and next steps before anything is built.

Which UX agencies here have won awards for financial services work?

Isadora Agency won a 2023 MUSE Creative Awards Silver in the financial services website category for its work for Hilco Global, and a 2026 MUSE Silver for the APS Payroll website. Designit holds a 2023 Red Dot Award for the Moove brand identity, a project outside finance. For judging finance work, a case study that names the client, the customers and what changed after launch is the stronger evidence.

How do you know a financial services UX redesign worked?

It's only measurable if the targets are set before launch: completion rates on onboarding or applications, drop-off at each step, support calls about the redesigned flow, and conversion on the pages that sell the product. Results stated against a named client are the most useful evidence. Isadora Agency's APS Payroll case, for instance, credits the redesign with a 35% lift in trust-based conversions from B2B prospects, and average session length on its product and industry pages rose 50%.