· UX Meridian research team

Best Healthcare UI/UX Design Agencies (2026)

Doctor shows patient medical scan on tablet

The short answer

UST, Isadora Agency and Designit lead this list. UST unifies large health plans' digital products under one design system and UX operating model. Isadora Agency fits mid-market and enterprise health brands that want clearer digital journeys, with UX research and web design handled together. Designit redesigns care journeys through service design and in-depth research with staff and patients.

Healthcare UI/UX covers the screens and services people rely on to choose a plan or book care, plus the tools clinicians use behind them. Every firm below shows health work on its own website.

The ranking weighs research with members and clinicians, how far it shaped the product, accessibility, and how each firm staffs design and build.

Quick picks

For a large health plan with many apps that need one design system

UST

For mid-market and enterprise health brands that want clearer journeys and a new website

Isadora Agency

For care journeys redesigned through service design research

Designit

For clinic experiences that span physical spaces and digital touchpoints

EPAM Continuum

RankAgencySpecialtyTeam sizeFounded
1USTPlatform-led UX and design systems for healthcare organizations29,000+ associates
2Isadora AgencyUX reviews and site experience work for healthcare brands11 to 502009
3DesignitService design and design research for care journeys1991
4EPAM ContinuumHuman-centered service and experience design within EPAM
5IntelliasHealthcare product design inside design and engineering teams3,000+
6Code and TheoryHealth practice combining strategy, design, development and communications2001
7MethodHealthcare UX/UI design and product development350+1999
8TELUS DigitalLean design and engineering teams that ship app MVPs

Methodology

We worked only from each firm's own case studies and practice pages. A firm qualified if it showed design work for a health plan, provider, health technology company or health startup, or ran a defined healthcare design practice. We then looked for research with the people who use the product and for design systems or service blueprints a client could keep using. Company details such as founding dates and prices appear only when a firm's own pages give them.

Platform-led UX and design systems for healthcare organizations

UST is a digital transformation company whose experience design practice includes the Moonraft studio. A North American health payer's member experience was split across many microapps built on several separate design systems. UST created one modular, tokenized component system for all of them and set governance for how patterns and components are used.

Covers

Experience design, design systems, UX operating models, digital engineering

Ideal client

Large health plans unifying many member-facing digital products under one design system and UX operating model

Notable clients

Q2, Italdesign, Olam

Not the right fit when: You need one small app designed quickly; UST's healthcare UX work centers on platforms and operating models.

UX reviews and site experience work for healthcare brands

Isadora Agency, founded in 2009, pairs UX research with web design. For Antidote Health, a virtual-first HMO, Isadora began with UX and SEO reviews and behavior-based personas, then worked with the in-house team on site experience and content architecture and reviewed UI flows to remove barriers to conversion. Its open enrollment campaign drew 4,700+ applicants and ran 187% above goal on HealthSherpa conversions. Its redesign for California HVIP meets AA accessibility guidelines.

Covers

UX research, web design, accessibility, CRO

Ideal client

Mid-market and enterprise healthcare companies making digital journeys clearer for members, paired with UX research and web design

Notable clients

Antidote Health, California HVIP, Kelley Blue Book, Texas State Technical College, Sunbit, Brookfield Residential

Recognition: Webby Awards Nominee 2022 (California HVIP)

Service design and design research for care journeys

Designit worked with Oslo University Hospital to shorten the path from referral to diagnosis for breast cancer patients and make the wait less stressful. The joint team ran a workshop with staff from across the hospital's departments and interviewed patients in depth, then used service design methods to rethink the route from family doctor to diagnosis. Designit also created materials that explain each next step to patients.

Covers

Service design, design research, UX design, digital design

Ideal client

Hospitals and health systems redesigning care journeys through service design and in-depth research with staff and patients

Notable clients

DNB, Sandvik, Moove

Not the right fit when: You need an app interface finished quickly; Designit's healthcare case is a service redesign built on research.

Recognition: Red Dot Award 2023 (Moove brand identity)

Human-centered service and experience design within EPAM

EPAM Continuum is the consulting and design practice of EPAM. An American healthcare company with a network of clinics asked it to make care more personal for Medicare Advantage patients and their providers. The team mapped the full journey, functionally and emotionally, and designed a service blueprint covering in-person and digital touchpoints, including a care ally role that links people to community resources. A technology review and roadmap followed, and the model is in pilot.

Covers

Service design, CX strategy and design, research, technology roadmaps

Ideal client

US healthcare companies redesigning clinic and digital care experiences around trust between patients and care teams

Notable clients

XKD, MAPCO, Vue

Not the right fit when: You only need app screens; EPAM Continuum's health work spans clinic services and technology roadmaps.

Healthcare product design inside design and engineering teams

Intellias groups its designers by industry, healthcare among them. For a national eHealth program overseen by a country's Ministry of Health, its UX designers led the interfaces of two apps, one for doctors and one for individuals booking teleconsultations and appointments. For TempoPay, an employer-sponsored healthcare payments company, Intellias designers mapped user flows and a customer journey around clear transaction breakdowns before designing the mobile app.

Covers

Product design, UX research, mobile app design, healthcare software engineering

Ideal client

Health and health-finance companies building mobile apps for people, clinicians and employers, with engineering included

Notable clients

TempoPay, FinCompare, City Plumbing

Not the right fit when: You want a design-only studio; Intellias staffs designers inside engineering delivery teams.

Health practice combining strategy, design, development and communications

Code and Theory launched its health practice in 2020, bringing strategy, design, development and communications together. For a large US health system, it worked on customer experience and content strategy for people looking for health and wellness information. On another health system's app that helps young people build resilience it covered UX refinement and accessibility, and it built a flexible WordPress component library for a Jazz Pharmaceuticals brand.

Covers

Health experience design, content strategy, app design, development

Ideal client

Health systems and life sciences brands improving digital journeys and apps, with content strategy and communications

Notable clients

Shirley Ryan AbilityLab, Jazz Pharmaceuticals, Juvanescence

Not the right fit when: You want a product studio with no marketing services; Code and Theory Health also runs communications.

Healthcare UX/UI design and product development

Method runs a healthcare practice that designs and builds digital products for medical device and health software companies. On a wound-care device project, its researchers interviewed patients and the people caring for them and found that nutrition advice reached patients unevenly. The team then built a simpler app than the client first had in mind and identified a portal for caregivers as a further need.

Covers

Experience design, digital strategy, product development, engineering

Ideal client

Diagnostics, medical device and health software companies designing, building and launching new digital products

Notable clients

Cegid, EVRY, CAPTRUST

Not the right fit when: You need marketing campaigns; Method's healthcare offer covers product design and engineering.

Lean design and engineering teams that ship app MVPs

TELUS Digital belongs to TELUS, the Canadian telecom group, and sells experience design as part of a wider customer experience business. Understanding Dying, a startup supporting shared decisions between care teams and families in end-of-life care, needed a working app before investor and hospital partner conversations. A colocated three-person team built a React Native app with resource search and a launch website, settling priorities with the founders day by day.

Covers

Digital experience design, app development, AI, customer experience

Ideal client

Health startups needing a designed and built mobile app and launch website on a short timeline

Notable clients

Understanding Dying, Inspira Financial, OHLQ

Not the right fit when: You need a long research program; TELUS Digital's health case is a fast MVP build.

Each health audience needs its own journey

A health product rarely has one user. Members compare plans and book care, and clinicians need speed and accuracy. Family caregivers often act for someone else as well. Research that interviews each group and maps where their journeys cross prevents a design that serves one audience and confuses the rest.

Accessibility belongs in the first wireframe

Health audiences include older adults and people using a phone in stressful moments. Contrast, type size, plain language and keyboard support cost little when designed in from the start and a lot when retrofitted. When accessibility standards live in the design system, every new screen inherits them.

What a healthcare UI/UX engagement includes and costs

Most engagements open with research, usually interviews with members or staff and a review of analytics and existing journeys. Journey maps and personas lead to prototypes tested with real users, then the final interface, often with a design system. Isadora Agency's opening price for website and product design is $95K; none of the other seven firms here lists a design price. The number of audiences and whether the agency also builds the product affect cost most.

Frequently asked questions

How much does healthcare UI/UX design cost?

Few healthcare design firms publish prices. Isadora Agency's website and product design work starts at $95K, and the rest price each engagement. A research-led redesign of one journey costs less than a multi-app design system or a new product built from scratch. Costs rise with each added audience, such as clinicians or employers.

How long does a healthcare UX project take?

A focused redesign of one journey, such as finding and booking care, usually needs a few months to reach tested designs. Platform work across many apps runs longer and often becomes a program. Recruiting clinicians for interviews is usually the slowest step.

What makes healthcare UX design different from other industries?

Health products serve several audiences with very different needs, including members, clinicians, staff and family caregivers, and people often use them while stressed or unwell. Plain language and clear next steps matter more than in most categories. Designs also have to fit the care routines clinicians already follow.

How is UX research run for a healthcare product?

It usually combines interviews with each audience, observation of real care routines, an analytics and journey review and usability testing of prototypes. Designit's hospital project paired a cross-department staff workshop with patient interviews. Isadora Agency's Antidote Health work started from UX and SEO reviews and behavior-based personas.

Should a healthcare app and website be designed together?

Often, yes. People meet a health brand on its website first, and a mismatch in language or navigation between site and app erodes trust at sign-up. Designing both from one set of personas and components keeps terms and patterns consistent.

How do you measure whether a healthcare UX redesign worked?

Useful measures include task completion in testing, sign-up or booking conversion, drop-off at each step and calls to support about things the site should answer. Isadora Agency reports figures such as applicants and conversion against goal for Antidote Health. Baselines captured before launch make any later comparison credible.

© 2026 UX Meridian.